FAQs

1. When will my OOMA order ship?

We’re a small business that ships gifts weekly on Tuesdays and Thursdays. Our studio is closed for the weekend and major holidays. Orders that are placed during these times will be shipped on the next available business day.

2. Can I include a gift note?

Of course! When checking out, you can leave a personalized message for the gift recipient, which we will include on a handwritten card in your package.

3. How much does shipping cost?

Domestic ground shipping (4-10 business days) is $10 for orders under $100 or free for orders over $100, and we partner with UPS for delivery. We also offer 2-day priority shipping for $30.

4. Where do you ship?

We currently ship to the contiguous United States & Hawaii. We only deliver to PO boxes via standard shipping - expedited and express shipping to PO boxes is not available at this moment. Stay tuned as we expand our shipping zones!

5. How do I track my package?

After your order has been picked up from our studio by the carrier, you will receive an email notification with the tracking information. You can track the package by clicking on that link. If for some reason you do not receive an email notification confirming shipment, you can reach out to us at paloma@herooma.com and we will be happy to help.

6. What is your return or exchange policy?

If the gift recipient wants to exchange any items, they can email us at hello@herooma.com and we’ll do our best to accommodate. We do not accept returns at this time.

7. One of my items is missing or damaged. What do I do?

We’re sorry to hear that! If any of your items arrive missing or damaged, please email paloma@herooma.com and we’ll be able to help. (For damaged items, we may ask for a photo to help avoid these problems in the future.)

8. How do I contact OOMA?

If you have any questions or concerns, please reach out to paloma@herooma.com